Refund Policy

We want you to love your NORD watch. This policy explains how returns, refunds, and our guarantee work, and what to expect at each step. Your statutory rights are always protected.

Your 30-day return window

You have 30 days from the day your watch arrives to request a return. The first 14 days are your statutory cancellation period, during which you may return for any reason, change of mind included. You are welcome to open the box and inspect your watch as you would in a shop.

Change-of-mind returns

If you simply change your mind, you are responsible for the direct cost of returning the item to us, as permitted by Regulation 35(5) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, for EU customers, Article 14(1) of Directive 2011/83/EU. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

Days 1 to 14: return for any reason, even if you have inspected the watch.
Days 15 to 30: we still accept returns as a courtesy, provided the watch is unused and in its original, undamaged packaging with all accessories.

If a returned watch shows handling beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value.

How to start a return

Email support@nord1975.com with your order number before sending anything back. We reply within one working day with confirmation and instructions. Items sent back without contacting us first cannot be processed.

Faulty, damaged, or incorrect items

If anything is our responsibility, you never pay. This covers watches that arrive faulty, damaged in transit, or different from what you ordered, along with any fault on our side or our suppliers' side. Email support@nord1975.com within 48 hours of delivery with photos, and we arrange a free replacement or a full refund, postage included. You will never be asked to pay to return a faulty or incorrect item.

Please keep the original packaging and shipping label until your claim is fully resolved, as the carrier may require them.

Return address

For change-of-mind returns, you send the item to our returns warehouse below once your return is confirmed. For faulty, damaged, or incorrect items, we arrange and pay for the return, so you do not use this address.

NORD Returns
Shenzhen Giant Watch Co., Ltd
2F, Building A, Shimei Industrial Park, Dalang, Longhua District, Shenzhen, China
Postcode: 518109

Refunds

Once your return arrives, or once you provide valid proof of postage, we inspect it and issue your refund within 14 days. Refunds go to your original payment method and typically clear within 5 to 10 working days, depending on your bank. We refund the price you paid and the original standard delivery cost. Enhanced or express delivery upgrades are not refunded. Original delivery is refunded in full when the return is due to a fault on our side.

Low-value items

For some lower-value items, we may, at our discretion, issue a refund without asking you to send the item back. If this applies to your order, we will let you know when you contact us.

Exchanges

The fastest way to swap is to return your item for a refund and place a new order for the one you want.

2-year guarantee

Every NORD watch is covered by a 2-year international guarantee against manufacturing defects. Battery wear, water damage, and accidental damage are not covered. To make a claim, email support@nord1975.com with your order number.

Chargebacks and disputes

If you open a chargeback or payment dispute after delivery has been confirmed, we may require the item to be returned before the matter is resolved, and we will use delivery confirmation, photos, and documentation on file to respond. This does not affect your statutory rights or your right to a refund where one is due under this policy or applicable law.

Lost shipments

If tracking shows your parcel is lost in transit, contact us and we will open a carrier investigation and arrange a replacement or refund.

Your statutory rights

UK customers: your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 are unaffected by this policy. You have a statutory 14-day cancellation period from the day of delivery. Where you cancel within this period, you are responsible for the direct cost of returning the goods, as set out above and as permitted by Regulation 35(5) of those Regulations. For faulty or misdescribed goods, we cover return costs.

EU customers: under EU consumer law you have a 14-day cooling-off period from delivery to cancel your order, in addition to the courtesy window above. Under Article 14(1) of Directive 2011/83/EU, the direct cost of returning the goods is borne by the customer where the trader has informed them of this before purchase, as we do in this policy.