Shipping policy

At NORD, every order is packed with care and shipped with tracking. Here is what to expect, from dispatch to delivery.

Processing time

Orders are processed within 1 to 2 business days. Orders placed Monday to Friday are usually dispatched the same or the next business day. Orders placed on weekends or public holidays are processed on the next business day. Once your order is dispatched, you receive an email with full tracking.

Estimated delivery times

Delivery times vary by destination and carrier. As a guide, counted from the dispatch date:

United Kingdom: 4 to 9 business days
Ireland and Europe: 5 to 10 business days
Canada: 5 to 10 business days
Australia: 5 to 12 business days

These are estimates, not guarantees.

When delivery may take longer

Delivery can occasionally exceed these estimates due to customs clearance and inspections, peak seasons and high demand, adverse weather or transport disruptions outside our control, and remote or rural areas that sit outside standard delivery routes.

Tracking your order

Every order ships with tracking. Your tracking link is emailed to you once the order is dispatched. Please allow 2 to 3 business days for the first updates to appear.

Carriers

We work with trusted carriers selected by destination, including Royal Mail, An Post, DHL, FedEx, UPS, and other reputable national postal services.

Delays and liability

NORD is not responsible for delays caused by customs, carrier handling, or other factors outside our control. We will always help you track and resolve any delivery issue.

Incorrect or incomplete address

Please check your shipping address carefully at checkout. If an order cannot be delivered because of an incorrect or incomplete address and is returned to us, we cover the cost of the products as a courtesy, but you are responsible for the reshipping cost, based on the carrier rate to your destination at the time of reshipment. If you choose not to cover the reshipping cost after a parcel is returned, the order will not be eligible for a full refund, as shipping and product costs have already been incurred.

Return shipping

If you return an order because you have changed your mind, the direct cost of returning the goods is your responsibility. This applies to all change-of-mind returns, including cancellations made during the statutory 14-day cooling-off period. NORD does not refund or reimburse return postage in these cases. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

This is in accordance with Regulation 35(5) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, under which the consumer bears the direct cost of returning the goods where the trader has informed them of this before purchase, as we do in this policy and in our Returns and Refunds policy. For customers in the European Union, the same rule applies under Article 14(1) of Directive 2011/83/EU on consumer rights.

If your item arrives faulty, damaged, or incorrect, this section does not apply. In those cases we arrange and pay for the return, as set out in our Returns and Refunds policy, and your statutory rights under the Consumer Rights Act 2015 are unaffected.